Privacy Policy
Your privacy is very important to us. We want to make your experience on the Internet as enjoyable as possible, and we want you to use the Internet with complete confidence.
We have created this privacy policy to demonstrate our firm commitment to your privacy and security. This privacy policy describes how Alteva collects information from those who access this website. This privacy policy also describes what we do with the information we collect, and the choices visitors and subscribers have concerning the collection and use of such information. Alteva requests that you read this privacy policy carefully.
Introduction
Alteva collects information from visitors who access the various parts of our website. We use this information primarily to provide a customized experience as you use our services and, we do not share this information with third parties. However, we may disclose personal information collected if we have received your permission beforehand or in very special circumstances, such as when we believe that disclosure of information is required by law or other special cases described below.
Responses to Email Inquiries
When visitors or subscribers send email inquiries to Alteva, the return email address is used to answer the email inquiry we receive. Alteva does not use the return email address for any other purpose and does not share the return email address with any third party.
Voluntary Customer Surveys
We may periodically conduct both business and residential customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential, even if the survey is conducted by a third party. Participation in our customer surveys is voluntary. We take the information we receive from individuals responding to our customer surveys and aggregate it with the responses of other Alteva customers to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products. This aggregated, non-personally identifying information may be shared with third parties.
Special Cases
It is the policy of WOL not to use or share the personal information about visitors or subscribers in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. However, Alteva may disclose personal information about visitors or subscribers, or information regarding your use of our services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: to satisfy laws, such as the Electronic Communications Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our Terms and Conditions or other user policies; to operate our services properly; or to protect Alteva and our subscribers.
"Cookies" and How Alteva Uses Them
A "cookie" is a small data file that can be placed on your hard drive when you visit certain Web sites. Alteva may use cookies to collect, store, and sometimes track information for statistical purposes to improve the products and services we provide. These cookies do not enable third parties to access any of your customer information. Additionally, be aware that if you visit non-Alteva Web sites where you are prompted to login or that are customizable, you may be required to accept cookies.
Advertisers and partners may also use their own cookies. We do not control use of these cookies and expressly disclaim responsibility for information collected through them.
Alteva Commitment to Children's Privacy
Protecting children's privacy is especially important to us. It is our policy to comply with the Children's Online Privacy Protection Act of 1998 and all other applicable laws. Alteva does not intentionally collect personal information for persons under the age of 14.
Alteva Commitment to Data Security
Alteva Web sites have security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information.
Where to Direct Questions About the Alteva Privacy Policy
If you have any questions about this Privacy Policy or the practices described herein, you may contact:
Alteva
PO Box 592
Warwick, NY 10990
Revisions to This Policy
Alteva reserves the right to revise, amend, or modify this policy, our Terms and Conditions and our other policies and agreements at any time. Notice of any revision, amendment, or modification will be posted in accordance with our Terms and Conditions.
